Customer service

Contact us

Email us at info@fillproindustries.com. We do our best to reply within 24 hours, and usually much sooner.

Call us at 1-855-9FillPro (1-855-934-5577), Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern.

Ordering

We take orders by phone and email. Call or email with the products, sizes and quantities you need and your shipping address, and we will confirm pricing, shipping and availability. Prices in our catalog are subject to change.

Shipping

Unless otherwise stated in the product description or by notice to the customer, FillPro Industries, Inc. makes every effort to ship all orders within 3 business days of purchase. Delivery dates are best estimates based on information from the assigned shipping company. We use UPS and other freight services. Options and ship times may be limited for some items. Once an item ships, you will receive an email confirmation so you can track your order.

Items that are large or unusually shaped may require additional shipping and handling fees, and we will let you know if this applies. If you think shipping costs were calculated inaccurately, please call us. We may be able to reduce them.

We will work with you to the best of our ability if an item is lost in shipping, but it is the customer's responsibility to give us the correct shipping address.

Taxes

FillPro Industries charges sales tax to customers within New York State. Customers are responsible for all other taxes, including sales taxes in other states.

Returns

Merchandise purchased from FillPro may be returned within 14 days of purchase. Returns are only accepted with an RMA (Returned Merchandise Authorization) number, so please contact us by email or phone first.

If the return is due to our error (wrong item shipped) or the item arrived broken, we will cover the return shipping with a prepaid label and gladly reship the replacement at our cost, with our sincere apology for the inconvenience.

If you return an item that was not our fault, we ask that you pay the return shipping, and the replacement shipping if you are exchanging. Refunds are processed if the item is returned within 14 days with the original receipt, in the original packaging and in original condition. All returns are subject to a 20% restocking charge. No returns after 14 days.

Returns mailing address: FillPro Industries, Inc., 347 Knickerbocker Ave, Bohemia, NY 11716

Privacy policy

Visitors to our website can be assured that any personal data disclosed to FillPro Industries, Inc. will be kept confidential within our company and will not be sold, distributed or otherwise released to any party outside the company.

The data we collect is only used to provide you with information on our products and services. We will not retain personal data for any reason other than to contact you about the sale and marketing of FillPro Industries, Inc. products and services.

This website uses Google Analytics to understand how visitors find and use the site. Google Analytics uses cookies to collect anonymous usage information, such as pages visited and general location. It does not tell us who you are. You can opt out with the Google Analytics opt out browser add on.

We take all reasonable precautions to keep information obtained from our online visitors secure against unauthorized access and use. We reserve the right to modify this privacy statement and related business practices at any time by posting updated text on this site.

If you have any questions about our privacy policy, please contact us at 1-855-9FillPro.